Last updated: 12.10.2018

Privacy Policy

Kronengruppen AS (Org nr. 989 249 770), a Norwegian limited company with business address Lutsiveien 70 (c/o Kronen Gaard Hotell) 4309 Sandnes, Norway, processes personal information of customers and other users of our digital services (“Services”). We respect your privacy and comply with applicable laws that are intended to protect you as an individual. Kronengruppen AS hereafter will be referred to as “Kronen Hotels”.

Kronen Hotels is responsible for processing personal data in connection with the Services, but other companies may act as service providers or have shared responsibility for certain personal information, such as in connection with hotel reservations. “Personal Information” means any information that may be linked directly or indirectly to a living person. 

We strive for a high level of privacy. Kronen Hotels uses Personal Information primarily to manage, deliver, develop, and maintain Services, manage your reservations, enhance your experience of Services, and customize communication to your needs.

We request that you read this Privacy Policy carefully to understand how and for what purpose we handle your Personal Information. By providing your Personal Information to us and agreeing to the terms, you agree to the processing of your Personal Information in accordance with the terms specified for each of the Services and for this Privacy Policy. If the law in a singular case requires special consent from you, we will of course acquire this.

Kronen Hotels collects and processes personal data only to the extent allowed by law. The collection and processing can take place when using the Services, for example, when booking or otherwise during or after your stay.

We only collect Personal Information that is pertinent to the purpose described in the terms of each Service and this Privacy Policy, such as name, address, telephone number, email address, IP address, information that enables the use of the Services, default language, information about fellow travelers, reservations, payments, and occupation.

Kronen Hotels collects Personal Information for multiple purposes. The personal information collected and the way they are obtained depends on the Services you use.

Kronen Hotels uses Personal Information to:

manage, provide, and develop the Services,
handle your reservations and bookings of Services,
contact you, for example via call, SMS, Facebook Messenger, or email, or notify you regarding the status of your reservation or information about your reservation before, during, or after your stay,
identify errors, enhance technology and be able to contact you in the event of any problems arising with a reservation or use of a Service,
analyze and improve the quality and experience of the Services,
customize communication with you about our Services, such as by creating a profile and sending offers that fit the profile and you as a user of our Services,
analyze statistics and use of our Services,
give you better benefits and experiences by using the Services in other ways we think you will appreciate, or
promote services and products, directly or indirectly, based on user behavior.
You may, at any time, request that Kronen Hotels stops processing your Personal Information for marketing purposes. You can exercise this right by contacting Kronen Hotels at

Kronen Hotels stores Personal Information in accordance with this Privacy Policy and current legislation. Personal data may be transferred between Kronen Hotels units for processing for the purposes specified in the Privacy Policy. Kronen Hotels uses subcontractors to include data management, and personal data can be transferred to these subcontractors. Our subcontractors process your personal information solely on behalf of Kronen Hotels and following our instructions and only after a computerized agreement has been entered into in accordance with applicable laws, to ensure a high level of protection of your Personal Information.

Kronen Hotels may transfer Personal Data to third parties, such as a police or other public authority, in the case of investigating a criminal act, or Kronen Hotels is otherwise obliged to transfer such information pursuant to law or decision by public authority.

Normally, Kronen Hotels does not transfer Personal Data to countries outside EU / EEA, but if we have a subcontractor located in a country outside of the EU / EEA or it is necessary for us to fulfill our obligations to you, a transfer of personal information outside the EU / EEA may take place even if the country in question does not reach the satisfactory level of Privacy according to the EU Commission. In order to ensure a high degree of protection of your Personal Information in such situations, as well as compliance with EU and EEA regulations, Kronen Hotels will enter into data processing agreements with such subcontractors. These agreements regulate the subcontractor’s processing of Personal Data and, if applicable, the transfer of Personal Data in accordance with applicable EU and EEA Privacy Policy.

Kronen Hotels has implemented appropriate technical and organizational measures to protect your Personal Information against e.g. loss, manipulation, or unauthorized access. We adapt our security measures to ongoing technological developments.
Kronen Hotels deletes personal data according to law. This means, for example, that Kronen Hotels deletes or anonymizes Personal Information when it is no longer necessary to process them. The purposes of our processing of your Personal Information are listed in section 3.

The services may contain links to other applications and websites that Kronen Hotels has no control over. This Privacy Policy applies only to your use of the Services. Kronen Hotels is not responsible for the contents of linked applications / websites or for personal information that may be obtained from the owner or the operator of linked websites.

Kronen Hotels ensures that each property receives clear guidelines regarding the processing of Personal Information and indicate what purpose Kronen Hotels will use Personal Information. If your personal information is changed, please inform Kronen Hotels in writing to the address given in section 10. Kronen Hotels is not responsible for any problems that may arise due to outdated or incorrect information if you have not informed us of the changes.

Kronen Hotels will, if you ask for it or Kronen Hotels detects it, correct or delete incorrect or incomplete information. You also have the right, free of charge, to receive printouts of your Personal Information being processed. Request for prints must be sent in writing to Kronen Hotels at the address given in section 10, shall be signed by you, and include name, address, telephone number and email address (used in communicating with Kronen Hotels). The prints will be sent to your specified address within one month after the request has been received by Kronen Hotels. How many times you can receive such prints may vary depending on where you are resident.

You may, at any time, withdraw your consent for further processing (not retroactively) of your Personal Information by contacting Kronen Hotels at the address given in section 10, after which Kronen Hotels will block such information for further processing. However, a withdrawal of consent does not affect action that Kronen Hotels has the right to make without your consent (e.g. to handle reservations you have made), but may result in inferior Services or make it impossible for Kronen Hotels to provide the Services.

Kronen Hotels uses cookies in connection with its digital services. Further information about Kronen Hotels’ use of cookies is set out in the Kronen Hotels Guidelines for using cookies.

If we sell, reorganize, or otherwise transfer all or part of our business, your Personal Information will be transferred at the same time.

If you have questions, comments, or complaints regarding Kronen Hotels processing of Personal Data and compliance with the Privacy Policy or applicable privacy laws, please contact Kronengruppen AS by sending a letter to the address Niels Abels gate 3A, 4012 Stavanger, Norway. If necessary, Kronengruppen AS will ensure that your inquiry is transferred to and processed by the relevant Kronen Hotels property.


Kronen Hotels uses cookies on our website. Cookies are data sent from servers and stored in your browser, and we use these to enhance the user experience on our services. We do not share any of the information collected with third parties, and our cookies are governed by the Norwegian Electronic Communications Act § 2-7 b.

A cookie is a text file stored in your browser when you visit our website. We use cookies to improve our services and remember your personal preferences. You can manage how these are stored on your device by changing the settings in your browser. Here you can also delete stored cookies. Note that blocking cookies will affect the use of our services and remove your personal preferences.

We use cookies to improve our web pages and remember your personal preferences like password and language.
We use Google Analytics to generate visitor statistics to our web sites and analyze their use of them.